Ecom Express — Product very much delayed

Dear All,
Im writing this mail by getting frustated over this deliVERY SERVICE( ECOM EXPRESS)( tracking id:[protected]) .1st of all I didnt get any email id for the ecom express on the website such a horrible company. Secondly I ordered a product from Ptron (order id:PT142426) on 14th july and that was handed over to the courier service so called ecom express on 15th. I waited for a week even though the product was required urgently but still the product didnt reach so I called ecom express and Ptron, but the worst thing is both of them didnt pick up the call. later next day ecom did pickup the call and I told them its in bhiwandi since the last 2 days doing nothing that is 15 km from my delivery location. Im getting deliveries from amazon flipkart on the next day after ordering but ecom has got me to the peaks. I called them next day again and they said on 23rd and again I called them today they said 28th can you explain what nonsense is this.I literally thought of putting it in consumer FORUM and also all the websites about such useless company. If i do not get the product by tomorrow Im definitely not going to accept the product and do whatever I can do for it, because at last I Have to make arrangements for the same. Always giving the reason of COVID19 why not other courier service facing the same. Ptron specifically I trusted you but was disappointed about not picking up the calls and still claiming to revert in 48hrs all ###.