I placed an order last week on 10th May 2023 through this link:
It was processed and was out for delivery for the first time on 13th May 2023 but when I called the delivery person he said I won't be able to deliver as the package was assigned to him in the afternoon and he is not going to deliver in my area for today. He said he will be delivering next day in morning for sure as he knows me and my address really well (he has delivered multiple packages in past to me) but cancels the delivery mentioning that user has given wrong address for some reason.
Now, next morning comes he says I cannot find your package so cannot deliver now and at the end of day cancels the delivery with same issue that is address is wrong from my side.
Again next day new delivery person has been assigned and I called him to know when he will be delivering and guess what he says the same thing as the last guy and cancels the delivery mentioning the same reason address issue.
For the last two days my order status is showing as "Shipment Held - ofd lock applied", I'm trying to get my refund by calling customer care but they are of no help at all. Has been saying the same thing again and again that it will be cancelled and refund will be processed but nothing as of yet.
Details:
- Order Number from Scitron: #87976
- Order date: 10th May 2023
- Shipping partner : EcomExpress
- EcomExpress order id: #[protected]
- Delivery Person 1: Nagendra Kumar
- Delivery Person 2: Vishesh Kumar
Worst experience I've ever had with any delivery company. Get my shipment out of ofd lock and cancel it so I can get my refund.
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It was processed and out for delivery on first time on 17th October 2023 and i was not contacted by any delivery person. Again on 21st October the product was out for delivery and again I was not contacted by any delivery person. No one called me. When I tried to contact the delivery manager he said that they were not able to deliver the product because they're still settling in their new office. And they're giving fake updates like we are not answering their calls. Now the OFD lock is applied to the product and it's sitting in the transit from 10 days. I tried calling customer care but no one responding. Please do something
Details
Order number from nykaa: NYK[protected]
Order date : 10th October 2023
Shipment partner : Ecom express
Ecom express order ID : [protected]
Delivery Manager number : [protected]