[Resolved]  Ecom Express — your employee at srinagar is committing fraud

Recently i bought an acer laptop from flipkart which i received on time with no defects, i was totally satisfied with ur services but it changed within no time when ur employee filled a complaint of missing product to flipkart without my consent and has tried to claim refund for my product which i'm using now... I was totally shattered by such experience and now i m moving to high court to file a suit against him and e.com as well...
How can a logistics department to such # when whole of its value depends on credibility... When u r loosing the same how can one trust u...
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Feb 8, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express
Complaint comments 

Comments

This has happened twice with me. Firstly my nykaa order was not delivered in time, it was returned to the company without making any genuine attempt and now once again my reverse pickup has also failed unnecessarily without making any attempt.
Worst experience with ecom express
Ecom Express Customer Care's response, Jan 8, 2019
Verified Support
Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express
I'm meldon Gigool from Mumbai I purchased a product M3 band worth rs 1299 but now I not available to take it I want to cancel the order completely. Order number vid AWB is[protected]. So I'm out of town I don't want the product plz cancel it. I hope the following request will be accepted as soon as possible.
Meldon Gigool's reply, Dec 31, 2018
Plz do the needful on time
Ecom Express Customer Care's response, Jan 8, 2019
Verified Support
Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express
Smart ring not support return my item
Ecom Express Customer Care's response, Jan 8, 2019
Verified Support
Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the new reverse pick up request.

Regards,
Team Ecom Express

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