Edureka — Cancellation of data analyst master program enrollment using shopse application

Hi,
I have enrolled data analyst master program.But due to my personal reasons I have dropped to join the course.I have informed to the sales person after 1 day of subscription/enrollment of course.She did not tell to raise a ticket.after few days she is said refund is not possible and you have to take at one course full refund is not possible.
It seems to be they are forcing to complete the course.

Please help me on this issue and resolve my issue.