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My name is Srija Dutta, and I am writing to formally lodge a complaint against Edureka regarding the issues I have encountered with their AI Generative course. I enrolled in this course on the 25th of June, 2024.
Despite assurances given by Naveen Sai (phone number [protected]) that the course would offer live sessions and flexibility suitable for my schedule as a B.Sc. Computational Biology student at Jain University, Bengaluru, these promises have not been honored.
I attended the live class on 29th June at 7:00 am and again in the evening, but no live session was conducted. Instead, the course now appears as self-paced, which contradicts what I was assured at the time of enrollment. Despite multiple follow-ups and providing all relevant screenshots to Naveen Sai via WhatsApp, there has been no satisfactory resolution. Naveen has repeatedly assured me that the issue would be resolved, but no action has been taken.
This situation is causing significant disruption to my studies and has resulted in a considerable loss. I request your assistance in resolving this matter promptly. If the issue is not resolved immediately, I will have no option but to pursue legal action through the consumer forum.
I trust that the Consumer Forum will take the necessary steps to address this grievance and ensure that Edureka honors its commitments.my ph no is [protected] Was this information helpful? | 
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