Edureka — Refund for PG PROGRAM in cyber security

Address:

Bangalore

I enrolled for the course "PG program in cyber security Nit rourkela +Edureka" I paid Rs 1000 as security deposit and 10000 as down-payment.

I was initially contacted by Mr Binu Matthew from the admissions team of Edureka. He sounded very friendly and sweet and was very helpful (or so I thought). He assured me that this course from NIT Rourkela is going to add a lot of weightage on my Resume as this course is directly coming from NIT Rourkela.

He skipped many important information like the course was not going to be taught by the NITR professors directly and also failed to mention that this course is a non refundable course.

Later, Mr Raj Kannan from the admission team (head of admissions) contacted me to negotiate the course fee with me. We came to an acceptable figure and I agreed to enroll for the course.

Little did I know, that I was signing up for hassles ahead. They didn't inform me initially that the installments needed to be paid via third party financial institutions like Propelld or Zest money. I was under the impression that the installments would be deducted directly from my father's account as he was sponsoring me for this course.

But later on Miss Manali from the finance team of Edureka contacted me regarding the payment. Then she told me that I needed to take an educational loan via their financial partner like propelld or Zest Money.

I raised my objection as I was not comfortable taking any loan since my father already agreed to sponsor me. But she kept insisting that its company policy and she cannot do anything. Later on she cooked up a story saying that since Edureka is an educational institution, they cannot accept installments directly from the student as this is RBI's guidelines that's why I needed to sign up for a loan which is interest free.

This seemed a little surprising to me because I've never heard about such a rule before. I was still willing to go ahead with the course as I was very much interested to learn about cyber security.

I even provided them with all the requested documents of my father and applied for an educational loan via propelld, only to later on finding out that propelld rejected my father's application based on his age. As per their policy the applicant should not be above 65 years. I informed the propelld team that my father was self employed so how does his age matter but they still didn't agree.

This was when I decided to opt out of the course. I contacted Mr Raj Kannan and informed him that I do not want to continue with the course and since the course haven't started yet, I requested him to process my refund but he said that he's from the admission department and processing the refund is not in his hands as its done by the finance team.

I contacted Miss Manali from the finance team but even she pulled her hands and said that though she's from the finance team she cannot do anything and said the course was anyway non refundable.

They asked me to raise a support request via their app. I then raised a ticket via their app and also tweeted about this incident on their twitter handle @edurekaIN and also tagged Mr Lovleen Bhatia (Ceo of Edureka).

After that the next day I got a call from Mr Prithvi and told me that he's the manager of the cyber security course and assured me that he'll resolve my issue by Monday (ie 27th September 2020), I waited till Monday but didn't get any response from the finance team so I asked Mr Prithvi again and he requested me to provide him time till Tuesday morning. Then on Tuesday when I contacted him again, he said that he's working on my refund request and it will definitely be completed by Wednesday morning.

Today is Wednesday and I still didn't get any refund confirmation from their team and Mr Prithvi keeps asking for more time but never delivers.

Hence, I've raising my concerns on this platform.

Please help me get my refund of Rs 11000 from Edureka.

Thank you,
Hui An Hsue.