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Edureka — togaf / retake voucher

I have been perceived hard and chased to enrol for online "togaf" training cum certification exam. I have paid usd 495 + other charges.

As part of offer/promise -
• includes a combined exam/certification voucher & double surety with reattempt exam voucher free of cost.

Now am asking their representative and marketing company to provide reattempt exam voucher for togaf level 2 retake exam voucher. I have called multiple times to ms. Sandika, sent email with all proofs etc. But no help.

Dates are just passing by without any resolution. It's quite annoying and never expected from edureka.
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Edureka customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2019
Edureka Customer Care's response Dear Team,
Thanks for raising the request on behalf of Mr. Syed.
Mr. Syed had enrolled with us for TOGAF Certification course using the email id: [protected]@gmail.com and the same has been assigned to him by one of our clients as it was a 3rd party enrollment. We have already shared him the voucher for the examination however the learner couldn't clear the exam. As it is taking a long time in the procurement of the re-take voucher because the of some internal issues between edureka and examination committee. It will take some time for us to deliver the re-take voucher and the same is communicated to the learner before.

Do let me know if case any further details are required to resolve the issue.

Thank & Regards
Sep 26, 2019
Updated by Samiullah Syed8 I was told on Sept 3, 2019 retake voucher will be provided in max 8 - 10 days. It's almost 20+ days, still no response. Is this how the ethical business and customer treated ?
Oct 14, 2019
Updated by Samiullah Syed8 No response from Edureka and their teams, they even don't bother to pickup and answer our calls. Can someone help me to file a case against these unethical organization, who make business by false promises.
Oct 16, 2019
Updated by Samiullah Syed8 It's resolved now. Thanks to Mamta from Edureka.
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