Hi iam a seller on flipkart i got an order for refrigerator compressor, i did pack and it and ekart logistic picked it up from my shop now after few days it was returned to me as customer cancelled the order when i received it the outer layer poly bag was ripped and the parcel was opened when i checked my original compressor was replaced with an old used one ...
Now i got cctv camera recordings when i packed the parcel and when i received the parcel..I can proof that i send an original compressor and i got used one ...
Someone from ekart logistic replace my product as each compressor is sold for more than 3000 Inr
I tried to claim SPF but i got rejected without giving me any explaination..
This is what they wrote to me
"This is in reference to your incident ID IN[protected] with regards to SPF claim. The claim has been rejected after a detailed validation and investigation of the mentioned orders return journey.
All your claims undergo multiple levels of validation conducted by the various teams, some of which include a detailed study of the proofs submitted, compliance to SPF policy, in-depth investigation of every point in the supply chain and customer behaviour.
Click here to understand the SPF process and policy in detail
For any questions or assistance, please contact Seller Support.
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