Ekart Logistics — complaint regarding excess collection of payment - order no. od[protected]

Address: Bawal

Dear Ekart Customer Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue regarding the delivery of my recent order, Order No. OD[protected].

Upon receiving my order, the delivery boy requested an amount of Rs. 2500, which was Rs. 450 more than the agreed amount of Rs. 2050 stated in my order details. This extra charge was collected without any prior explanation or justification. I was informed that the payment of Rs. 2500 was required for the order, which is incorrect and has caused confusion.

I kindly request that you look into this matter and take appropriate action to rectify this issue. I would appreciate it if you could ensure that the extra amount of Rs. 450 is refunded to me at the earliest.

For your reference, the details of the order are as follows:

Order No.: OD[protected]

Correct Payment Amount: Rs. 2050

Amount Collected by Delivery Boy: Rs. 2500

Excess Amount Collected: Rs. 450

I trust this issue will be resolved promptly. Please feel free to contact me if any additional information is required.

Looking forward to your swift response.

Thank you for your attention to this matter.