Ekart Logistics — My order has been marked rejected without informing me

Address: bengaluru

I had ordered a product from aqualogica on march 16th, 2025 and the estimated delivery date was on march 27th and i had not received it. ekart logistics was their delivery partner. when i checked my order using the tracking id, it showed “order rejected” after eleven long days. they didn’t even bother to inform me about the same and i have no idea about why it has been done. my order was prepaid so i want refund. i can’t even find a phone number to contact ekart logistics to complain about the same.