I am writing to express my disappointment and frustration regarding the delay in the delivery of Woscher 878 Waterpro Washer with reference number FMPP[protected], which I placed with your company on September 09 2024. According to the initial estimated delivery date provided to me, I expected to receive my order by September 11.
However, as of today, I have not yet received the shipment, and the tracking information indicates that the delivery is significantly overdue. This delay has caused inconvenience, as I had made plans based on the expected delivery date.
I understand that unforeseen circumstances can lead to delays, but the lack of communication and transparency from your company regarding this delay is unacceptable. I have tried contacting your customer service department on multiple occasions, but I have not received any meaningful updates or explanations.
I kindly request that you investigate the reasons for this delay and provide me with a revised delivery date at your earliest convenience. I expect that your company takes immediate steps to rectify this situation and improve its communication with customers.
I kindly request that you immediately investigate the status of my order and provide me with a detailed explanation of the reasons for the delay. Furthermore, I expect a revised delivery date that you can commit to. It is crucial for me to have this information as soon as possible to make necessary adjustments to my plans.
I value your products and services and would like to continue our positive relationship. However, if this issue is not addressed promptly, I may have to reconsider future purchases. I trust that you will take this matter seriously and work to resolve it as soon as possible.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
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