Dear Ekart Logistics Customer Support,
I am writing to formally report an issue with the delivery of my cancelled order FMBC[protected]. On [23/05/2025], I provided the delivery agent with the cancellation code as per the required procedure. However, instead of taking the cancelled product back, the delivery agent demanded ₹700 from me, which is completely unacceptable and against standard protocol.
As a customer, I expect professional conduct and adherence to proper cancellation and return policies. This incident has caused undue stress and inconvenience, and I would like immediate clarification regarding:
Why the delivery agent attempted to collect money despite my cancellation?
Steps Ekart Logistics will take to ensure such misconduct does not happen again.
Assurance that my cancellation request is processed without any additional charges.
I request you to take swift action against this unethical behavior and provide me with an official resolution as soon as possible. Please confirm that my cancellation has been successfully processed and that no further issues will arise.
Looking forward to your prompt response. You may contact me at [[protected]] for any further details. Was this information helpful? | 
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