Ekart Logistics — Urgent Complaint Regarding Return Pickup Failure

My name is Shravan, and I am writing from Mumbai.

I ordered a Clapbox on 27th April, and the product was delivered on 29th April via open-box delivery. Unfortunately, I was not available at the time of delivery, so the delivery executive left the package with the watchman.

After checking the product and using it for about two hours, I found the sound output and overall quality to be unsatisfactory. I therefore initiated a return request. However, since then, I have faced repeated issues with the pickup process managed by Ekart.

Each day, I receive a message saying that the product will be picked up, but no one actually visits. At the end of the day, the pickup is simply rescheduled without any real attempt to collect the product. This continued until the return period expired. On 5th May, I was informed that the return was canceled, stating that the product image did not match.

I immediately raised another return request on the same day (5th May), but the same issue with Ekart continues—daily messages and no actual pickup attempt. This lack of accountability is extremely frustrating. As a loyal customer, I did not expect this kind of service, and I am deeply disappointed by Ekart’s negligence and lack of communication.

Tracking ID: FMPR[protected]
Product: Clapbox Adjustable Snare Cajon

I request immediate action regarding this matter. Kindly ensure the product is picked up without further delay and process my refund at the earliest. I also urge Flipkart to look into the poor handling of customer service by Ekart to prevent similar issues in the future.

Thank you for your attention to this matter.