Ekart Logistics — Urgent: Need Assistance with Fraudulent Vendor

Address: Noida, India

We just received a courier on dated - 21/7/24, time - 4;15PM
packet from one of your Delivery boy with
Track order number - TOPC[protected]
ORDER ID - FSL17367
We paid rs 699/- through UPI
We need to refund the packet as the items in the packet are not those which we ordered.
It looks like a big fraud by Fashion Life store
https://fashionlifestoree.com/

I found the number somehow in the google
[protected] - someone asked the FLS number - But he is saying he is from EKart customer care, if he is from E kart customer care why he is asking the FSL number
Actually it has a FSL number -- I feel FLS means Fashion Life Store, so it has a number in the packet Order ID as mentioned in the trail mail
Order Id - FLS17367
And he shared a APK file to download to make a complaint, That file he sent with a different number - =91 [protected]

When downloaded they keep asking few details about the packet and asking to type the Debit card number, Expiry date . and CVV
I said who will share the CVV

Its completely a fraud company. How Ekart is onboarded this kind of company.
Dear Ekart Team,

I am extremely disappointed with the lack of proper customer support. I recently made a purchase from Fashion Life Store, a vendor on your platform. After paying, I discovered the store does not exist, and I need to return the package.

There is no customer care number or email provided, and comments are disabled on your page. The only contact is an address in Bangalore, which is impractical for resolving this issue.

Please provide immediate assistance to resolve this matter.