Electrolux India — Installation of New Split A.C. ES18F3C (3 STAR) I.5T SPL - SET purchased from M/s. Vijay Sales, Indirapuram, U.P.

Address:

Ghaziabad, Uttar Pradesh, 201010

I have purchased one New Split A.C. ES18F3C (3 STAR) I.5T SPL - SET from M/s. Vijay Sales, Indirapuram, U.P. on 26.03.17. A.C. is delivered to me on 31.03.2017. Authorised engineer from M/s. Electrolux comes to my house on 02.04.2017 for installation.

During the installation the person Mr. Bilal is very adament and not act according to my choice. I lives on 2nd floor and when I told him fit the a.c. outer unit on my roof and make a hole on shaft wall and pass the copper wire through the hole he refused to do it and said it is not possible and when I draw his attention to my adjoining roof where the Panasonic split a.c. of my neighbour is installed by the same method he did not bother and refused to make a hole on the wall of the shaft. Moreover, when I told him to fit the a.c. outer unit to close to my dis antenna he further refused it and fit the a.c. outer unit at a very long distance due to which 1.5 meter of copper wire was needed to install the a.c. for which he charged me Rs.1125 @ of Rs.750 per meter.

Further, he refused to fix the stablizer of the a.c. in the shaft and tole me it is not possible. Here, again I draw his attention to the first floor of my house where the stablizer of Hitachi Split A.C. is fixed but he did not bother.

Moreover, he holed in the wall of the my room for power cable at a distance of a.c. internal unit for which I told him to hole it behind the a.c. internal unit. Now, the power cable is visible in my room which is looking very ugly.

During the installation he offered me to have his services without bill for saving of tax money. He told me that if I will not take bill he can give the stand of a.c. outer unit @ Rs.600 and if I insist on bill the same will be cost @ Rs.750. He offered the same thing on the installation charges too. He told me that if I will not take the bill the installation charges will be Rs.1500 instead of Rs.1720 with bill.

I request you to send some engineer to inspect the installation of my a.c. and refund the extra charges charged by the your installation engineer Mr. Billal for extra copper wire and other things to me at the earliest. I will file the case in consumer court it I will not receive justified treatment in one month.

Thanks
Surender Sharma
Manager (Fin.)
Airports Authority of India
Rajiv Gandhi Bhawan, New Delhi-110003
Residence: Plot No: 220, Second Floor, Saraswati Gali, Secotr-5, Vaishali, Ghaziabad-201010 (U.P.)