Croma Retail / Hitachi Split AC — Purchased HITACHI SPLIT AC from CROMA Store, KONDAPUR.

Address:

Andhra Pradesh

HI,

I HAVE PURCHASED HITACHI SPLIT AC FROM CROMA STORE, KONDAPUR ON 27TH MARCH 2013 FOR Rs.45,000/-. IT WAS DELIVERED WITH DEFECTED ODU ON 29TH MARCH. HITACHI TECHNICIANS CAME FOR INSTALLATION ON 1ST APRIL. INSTALLED IN A HURRY AND COLLECTED Rs.1200/- AND LEFT IMMEDIATELY.

WHEN I SWITCH ON THE AC ON THE SAME DAY NIGHT, IT WAS WORKING FOR 2 MINUTES AND OFFING AUTOMATICALLY. SO COMPLAINED THE SAME TO HITACHI SERVICE CENTER NEAR KUKATPALLY. THEY CAME ON NEXT DAY AND VERIFIED. FINALLY THEY FOUND THAT THERE IS A COMPRESSOR PROBLEM AND OTHER PROBLEMS IN THE OUTDOOR UNIT(ODU). THEY SIMPLY REMOVED AND PACKED THE ODU.

MY PROBLEMS STARTED HERE. NO ONE IS RESPONDING IN TIME. ALWAYS SAYING "NO STOCK". TODAY IS 12TH MAY. (17 DAYS OVER FROM THE PURCHASE OF PRODUCT). PRODUCT IS NOT YET REPLACED. FINALLY MY SPLIT AC BECAME AS A SHOWCASE ITEM.

THEY ARE CONCENTRATING MORE ON "SALES" NOT ON "SERVICE".

VERY HORRIBLE EXPERIENCE WITH CROMA STORE AND HITACHI SERVICING. I AM FILING A CASE AGAINST ON BOTH THE BRANDS IN 'CONSUMER COURT' FOR THE inconvenience OCCURRED.