[Resolved] Eureka Forbes ltd — Customer service is Pathetic | |||||
Dear All, My customer id : [protected] I bought the Aquaguard on Aug 2012. Till July 18 2013, I did not face any issue on this. Now the situation changed to reach the service. Till July 18 from Aug 2012 , only one general service was done by the Franchise of Aqua guard : [ Manju Enterprises ] - Attached Proof of service card . Issue description follows. 1. Machine failed to work on 18 Jul 2013 - Raised complaint Over phone : 72287552 : As well they have provision to raise the complaint on website : Complaint No : 72ccc10496. 2. After several follow up service engineer turned up on 22 July: After opening he immediately said, Candle failure: Need to replace -- Pay money. After some time : he said, Motor is not working : Then he said sorry, I gave wrong connection and tested. He tried to clean the candle and said problem already informed in earlier service. I argued where is the proof when u came for general service. He immeidately said, senior service engnieer will come for service and will resolve . No one turned up till now ( July 25 2013). His mobile number : [protected] 3. I called customer care again on 24 July. They said they will raise an escalation complaint and provided the number : 72349935 : From my end I have also raised escalation from website to Ms.Anu Kotian on July 24 . 4. Spoke to chat provision of Eureka Forbes as well and attaching the chat description. 5. Today also I tried to reach the customer care and I could not get a solution. My problem statement: If service guy would have attended the service on time, then the problem would have been identified earlier and solved. To my knowledge the service engineer fault , so the cost of replacement of whatever parts ( candle, motor ..etc) should be taken care by Eureka Forbes or its franchise Manchu enterprise. Very pathetic service: I infer from my apartment, KENT is providing good service : What I have decided is Now that it is close to one year , gone by is gone...water can charge for one year is equivalent to aquaguard .. Go for Kent. In my apartment close to 10 people are owning KENT and except me . My email id : [protected]@gmail.com If at all any clarification needed on the above , feel free to mail me . Rgds Ganesh Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
 5 Comments | |||||
Comments
Eureka Forbes — service problem
i have purchase the aquaguard i nova total before two years from jamshedpur sales person mr.santosh kumar shaw dated 25/06/07 he say before purchase company shall be give to you lifetime free service perticular this product purchase from him.now coming to two years but no any body comes to my house and serevice the my aquaguard.to day i call to service center for service he send to one person mr mandal for service he ask to me service charge rs.250/-.before service the my aquaguard please give the suggesion what i do. I too have a water filter at home when it was sold to me i waas told that one more set of free filters entire set will be given free of cost that was not given to me.
Secondly for the past 5 days i have a service problem when i called up the service number the help desk was very sweetly saying the engineer will come on our convenient time but i called him in the evening the engineer came in the noon, my mother was alone who is about 75 years old, further he has told that he will come only by noon evan after 5 days .
Next day i called up the office now my call was recorded in there register and i got an sms, but as commited the engineer has not turned up since this was a big organisation i thought that i will get a good service but no, i have also made a bad choice .
the company should rather improve there service setup rather the sales set up which will eald them a long run.
Secondly for the past 5 days i have a service problem when i called up the service number the help desk was very sweetly saying the engineer will come on our convenient time but i called him in the evening the engineer came in the noon, my mother was alone who is about 75 years old, further he has told that he will come only by noon evan after 5 days .
Next day i called up the office now my call was recorded in there register and i got an sms, but as commited the engineer has not turned up since this was a big organisation i thought that i will get a good service but no, i have also made a bad choice .
the company should rather improve there service setup rather the sales set up which will eald them a long run.
Customer service engineer who came for visit is arguing, he had three times.. but did not get the acknowledgement.He is not ready to do a service also.
![]()
Dear Ganesh,
We are sorry we gave you a chance to feel so. We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
We are sorry we gave you a chance to feel so. We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Eureka — pathetic customer service
the serviceman has removed 2 purifying equipments and is not turning up to repair it.we complaint many times to the service centre but no response.
this is pure harrasement.
we are drinking impure water for the past 15 days.