[Resolved]  Hypercity Inorbit Mall Hyderabad — Worse Customer Service

Address:

Hyderabad, Andhra Pradesh

We are regular customer of Hypercity, Inorbit Mall-Hyderbad, But all the electronics purchased from the store have always disappointed us on the Customer Service parameter. We purchased a refrigerator few months back and a wrong model was delivered to us. It took us a week to follow up and get the delivery corrected, which however was a compromise when we had to agree to accept a display piece. Next we purchased a LED and Washing machine that were delivered with a delay of two days on the promised date. We have been quiet so far but this is for the third time in a row that now delivery of AC purchased yesterday morning 10 am , promised to be delivered today evening 6 pm has not yet delivered. When inquired, we are told that it will be delivered tomorrow. We clearly mentioned before the purchase that we are going out of station on Thurs evening and will not be able to receive the delivery till next week but we were assured that it will be delivered next evening. Now we are sure that the store is full of people having no value for customer's time and products are sold on false promises. Every time the same nonsense story is told - delivery vehicles not available, one driver on leave and the other on long route deliveries. This has become a habit,the pet dialogue/excuse for these guys. Even on asking that if the delivery could be made during day time tomorrow, no fix time is provided and its told that "You'll get a call 15 minutes before the delivery is about to take place". What a crap ? Does it mean that either me / my husband should take leave and sit back home and wait for the AC to come or does it mean that we should be on our toes the whole day, that any moment we would need to rush back home ? That too ...looking at the past experiences, there is no guarantee that it will be delivered tomorrow also ! Not sure how the other hypercity stores operate in other cities but Hyderabad store is certainly not going to be our choice for any further purchases.