Samsung Home Appliances — service complaint

Address:

Darjeeling, West Bengal

I nishant agarwal a resident of siliguri, west bengal, had registered a complaint for my air conditioner on[protected] on the toll free no. of samsung, for which they told that on[protected], i will receive a phone call from the service centre and then they will come to my shop for the service, but nobody called nor came to my shop, then today itself in the morning i.e.[protected], around 11am i called the service toll free no. and complained again and they assured me that the service engineers will come today, but as it became 5pm and i did not receive any phone call nor they came so again i called up the toll free no. and they again took my details and asked that nobody came to your shop i said "no".Then the receiver who was a lady told me to be in hold and then she talked to the siliguri service centre people and assured me that before 8pm, Mr. Subojit will call me and visit my shop, but even this did not happen.
i woluld like consumer complaints to take a serious action regarding it, as these days its getting so hot in siliguri and for which how a shop can run in this condition and rather these service people are just making me wait for them, and i expect there call or a visit every hour but that's of no use.i think so the compressor of my ac is not working as within a minute the ac stops working.

my compalint no. being [protected].
the model no. of ac being- ac-as242fbb
purchased on[protected].