[Resolved]  Videocon Air Conditioner 1 TR 2 STAR — REMOTE NOT WORKING

Address:

Bangalore, Karnataka

I have purchased a Videocon 1Ton 2Star Air Conditioner from their distributors viz. M/s. Vinay & Co., Ramamurthy Nagar, Bangalore-560 016 vide their Invoice No. 386 dated 26.4.2013 alongwith PROYET AC STABILIZER ECONOMY at a net price of Rs.21500/-. Unfortunately the remote what they have given alongwith the A C is not working at all. When I approached the distributor, they are taking very lightly with a response that the owner of Vinay & Co., Mr. Vinay is not in station and will be back after a couple of days only i.e. on 30th April. AC was installed by my electricians on 27th April 2013 itself but not being used as no remote is available. I have personally visited and handed over remote to the distributor of M/s Videocon. My simple suggestion is to immediately go to their Videocon principles and get a remote or take out from the new package available with them and supply to me.

One more complaint is that they have supplied an unknown brand Stabilizer i.e. PROYET AC STABILIZER. I requested any branded Stabiliser for which the Distributor demanded extra amount of Rs.1,125/- for V-Guard Stabiliser. Videocon, if they wanted to protect their name in the market, should supply only branded items alongwith their products. Hence, I wanted a branded STabiliser like V-Guard.

This Distributor viz. Vinay & Co., Ramamurthy Nagar, Bangalore is spoiling the name and fame of VIDEOCON by giving scant respect to the customers. I requested Videocon Bangalore Principles to immediately take action in supplying a remote of AC cited and also supply a branded STabliser without demanding extra money. I hope my complaint will receive attention of everybody on the subject and respond to my email ID: [protected]@gmail.com. Thank you.