Voltas Vertis PanAChe 1.5 Ton Split AC — COMPANY NOT REPAIRING THE AC

Address:

East Delhi, Delhi

It gives me immense pain while informing that I had purchased a 1.5 Ton voltas invertor PANACHE split airconditioner in July 2009. During the year 2012 in the month of April my this aircondtioner showed the problem as E-6, which I had complained to your service centre and your authorised service centre HVAC Solutions had rectified/repaired the PCB of the aircondtioner on 5/5/2012 and charged a sum of Rs 4000/- from me. After few days again a problem started in my aircondtioner and the problem was displayed as E-4. I again called complained to the call centre and the same service provider attended the problem and stated and that gas is short in your aircondtioner and topped up the gas and charged Rs 1800/- from me. However the same problem was displayed after 3-4 days. I again contacted the HVAC Solutions many times but they did not turn up for the rectification of this problem.

Now this year also in the month of March 2013 on 25/3/2013 I have lodged a complain vide complaint number 13 MR 2505926 and as no one turned for this complain rectification hence I again complained vide complaint number 13 AP 0805614. On 8/4/2013 the engineer of M/s Cool Lite Referigeration visited my house and took the indoor PCB for repairing and then on not tracing of the fault took the indoor motor for repair and then again after one week he took the outdoor PCB as again he was not able to track the problem of my aircondtioner.

Subsequently the engineer on 30/4/2013 stated and that this PCB cannot be repaired and it has to be changed and we have put the reqeust in the Voltas company . However the engineer said that PCB is not availble in the Voltas company and you speak to the area manager Mr. Rajeev Ranjan (Mobile No. [protected]). Subsequently I speak to him on 6/5/2013 and he promised me to speak in the company. As there was no output hence I again contacted the area manager Mr. Rajeev Ranjan on 7/5/2013 to rectify/resolve my problem, but he said that it will take one week.

Through the above it is evident that I had been harassed a lot and then also there is no output. Further the second/other dealer says that the top up gas provsioned by first dealer does not use to be avaible in this mode and gas cannot be topped up hence it smells that I had been charged wrongly for the top up gas. Further the visiting engineer also said that this aircondtioner is worst airconditioner of votas and voltas could only sale 2 to 4 pieces of this model and all equipments are facing the same problem.

This hard faced problem has tronished the image of Voltas in my mind and further the visiting engineers have admitted that they never worked on this model and never charged for the gas 410-A. I have already spent a sum of Rs. 6000/- but there is no positive output rather it has compelled me keep dry in this hot summer with the hope that this aircondtioner will be repaired either through a day or two.

Today i.e on[protected] the PCB was fixed after repair but AC is not still working and shows F2