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Elica India

[Resolved]  Elica — Auto ignition not working

I have brought a Gas Stove (EXI HCT 470 DX LOTUS BK) on 8 August 2021. Form the day one I’m facing the auto ignition problem, sometimes it worked sometimes it did not. And then finally its stopped working completely. So I registered a complaint with elica Ref# CRM ID 99_2041683 on 9 September 2021 till date i have gate any response from elica. Whenever I called them to checkout the status I received the same reply from there representative that “your request is under process, technician will call you within 48 hr but I haven’t received any call from technician. When i asked them to transfer my to seniors but they are giving excuses.
This is the reason i have to register a complaint here.
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Oct 8, 2021
Complaint marked as Resolved 
Finally Elica replaced the auto ignition part of stove.
Elica India customer support has been notified about the posted complaint.
Complaint comments 
4 Comments

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Comments

Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Reply
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Reply
Kshitij1824's [Complaint's author] reply, Sep 25, 2021
Please provide the status of above request
Kshitij1824's [Complaint's author] reply, Sep 29, 2021
Elica,
Could you please explain the reason why this is taking so much time. Also all the warranty related documents have been provided to the Technician on 23rd September. Replace this product as the Auto ignition stopped working within the month of purchase.
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Reply
Kshitij1824's [Complaint's author] reply, Sep 22, 2021
CRM ID is already mentioned in the request

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