[Resolved]  Elica — bad product and worst service

Address:

Dehradun, Uttarakhand

i purchased a elica electric kitchen chimney MODEL NO.: AMETISTA 60 POWER PLUS ELK, (serial no. KL[protected] BILL NO. 198, Date of purchase:[protected], from Eureka Seema water solution, 47 dehradun road, rishikesh. i m facing the problems like low suction of fumes and poor service since first month of its installation. i called several times to its customer care but no solution is came out. two times their service engineer came for visit (that was also after continuous followup my me for around 45 days)and after that they said that its motor is not giving proper suction power and needs replacement. after that they took a photocopy of my invoice and never came back for service. now whenever i want to ask about the matter they ask me for service charges even after knowing that the product is under warranty and having problem from starting. its the worst brand i have purchased till now. will never recommend anybody to purchase this brand. it is a total wastage of my 11, 000/- rupees.. better i wud suggest to go for some local low cost brand instead of buying ELICA CHIMNEY. very bad experience. very bad customer care. Worst brand in electric chimney. i purchased a elica electric kitchen chimney MODEL NO.: AMETISTA 60 POWER PLUS ELK, (serial no. KL[protected] BILL NO. 198, Date of purchase:[protected], from Eureka Seema water solution, 47 dehradun road, rishikesh. i m facing the problems like low suction of fumes and poor service and installation since first month. i called several times to its customer care at dehradun but no solution is came out. two times their service fellow (who behaved very rudely and dont even know how to talk with customers) came for visit (that was also after continuous followup by me for around 45 days)and after that they said that its motor is not giving proper suction power and needs replacement. after that they took a photocopy of my invoice and never came back for service. now whenever i want to ask about the matter they ask me for service charges and cost of motor even after knowing that the product is under warranty and having problem since starting. the product is still under warranty but nobody is there in ELICA SERVICE CENTRE DEHRADUN, to take care of customer complaints. its the worst brand i have purchased till now. will never recommend anybody to purchase this brand. it is a total wastage of my 11, 000/- rupees.. better i wud suggest to go for some local low cost brand instead of buying ELICA CHIMNEY.