[Resolved]  Elica — Broken glass top stove

I bought an Elica glass top four burner stove From Eham digital, Thondayad, Kozhikode on 28/4/2022.The stove was installed on 1/5/22. The Technician charged 400 as installation charge, 150 as his TA charge, and 500 for civil work.
The glass top was blasted on 29/5/22, while i eas cooking.All my cooked food became unusable.The technician attended home on 1/6//22.He advised to keep on using the brocken stove until they order a glass top. When i demanded replacement as i have no other facility to cook, he gave me one Mr.Sandreep*s phone number.He said Sandeep is the technical head.I contacted Sandeep.He started blaming me for the blast.He demanded me to accept the glass replacement.He stated that the stove was perfect, and I have to change my attitude, and he doesn't care how I respond, its my personal choice. It has been one week now. I have been buying food from shops.The service department of Elica behaves irresponsibly. They blame customers instead of checking their defective products.
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Jul 6, 2022
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2022
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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