[Resolved]  Elica — Chimney

Address:Pune, Maharashtra, 411057

Hello,

I am regular user of elica products, recently i have purchased elica chimney tcg bf 60 nero 1100.

It was working well till yesterday. But today it turns into disaster, chimney was off and nothing was cooking on gas stove. We all were sitting in hall and suddenly we heard a huge glass breaking sound like a bomb blast. Chimney glass broken into pieces, no was inside of kitchen that time but surely if someone was doing something inside of kitchen that person surely will get hurt badly that time.

I thanks God who saves my family member from this situation, but will definitely will not use and will not advice elica products henceforth.

Is this your standard? I doubt you will be following safety guides in your products.

Was not accepting this kind of products from your side.

Have following details with me,
Family: Kitchen Hoods,
Serial number: CNE54S[protected],
Warranty Number: ZXF15109618
Mobile: [protected]
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May 11, 2017
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2017
Elica India Customer Care's response
Dear Sir,
Apologies for the inconvenience caused, As per the telecom discussion the glass will be replaced on FOC on 11/4/2017 at 7.00pm as per your convenience. Complaint id :323810 our service Engineer will inspect the product for glass breakage.
Thanks & Regards
Elica India
[protected]
Complaint comments 

Comments

I purchased this chimney and this has not been working. The motor completely stopped and the light glows dim. Complained to Elica thru their phone number with complaint no 315195 on 24-Mar-2017. The engineer visited and said motor needs to be changed. After 10 days the motor was replaced and still the product did not work. The engineer promised to come back and then closed the ticket suddenly. This is pathetic service. How can the complaint be closed without resolving it? I complaint again today and instead of reopening the existing complaint, a new complaint was created.

On top of that the product comes with lifetime warranty. What a shame.

Anand:[protected]

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