[Resolved] Elica — chimney complaint | |||
I bought elica chimney (Model: spotltw 60 slim tc3v power plus le) on 3rd october from your dealer classic steel wazirpur. On 11th october i called for installation the technician came and said i will get the fexible aluminium pipe tomorrow and then fix the chimney. Then on 12th october the another technician came and tried to fix the chimney then he detected that the fan is broken. He also removed the tape from the chimney, i aske him to change the whole chimney but he said only fan can be exchanged. He told me to talk to the dealer to exchange whole chimney. I went to dealer to exchange it but he didn't exchange it because the tape from the chimney was removed, which was techinician's mistake. Now we settled the issue by only asking him to change the fan. Now on 13th october new technician came to change the fan and fix the chimney. Now he came up with new problem that our duct pipe is of 4inches and chimney's conversion pipe is of 6 inches. So chimney is making lot of sound. If the issue was tje 4" pipe when 1st tech came he didnt told us 2nd tech didnt told us about pipe andnow when 3rd tech came he didnt told us about pipe when he was fitting the chimney and he started some sound was coming from chimney. Now who will pay for the extra labour charges or i want to rwturn the chimney i want my full money back. Kindly help with this issue. I want to exchange my chimney. Was this information helpful? | |||
Nov 13, 2018 Complaint marked as Resolved Elica India customer support has been notified about the posted complaint. Verified Support Oct 13, 2018 Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
| |||
1 Comment | |||
Comments
Auto ignition not working properly, all nuts are in loose condition, i already complaint this matter but not attend the complaint till date
Reply
62%
Complaints
621
Pending
24
Resolved
362
View all 621 Elica India reviews & complaints
+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
View all Elica India contact information