Elica — Chimney Not Working

techshahidkhan

Nov 30, 2021

Address:

Karwi, Chitrakoot

Hey Elica India, please come and pick your garbage chimney from my home because you guys are just fooling your CUSTOMERs.
your product is worst ever product of my life and even more worst service by your company. After installation when your product stopped working your technician telling me to install earthing plant/system in my house, that means I need to dismantle my house and install proper earthing plant/system to run this ###/pathetic and worst ever appliance of my house.
So I have some questions can you please answer it because your CC executive telling me to do whatever but we cannot help without earthing plant/system.
Q1-Why they have not told me to install earthing plant/system at the time of installation?
Q2-Why they are fooling CUSTOMER now?
Q3-Is your TAT for service is 2 Months ? because they always come after 2 Months after rigorous follow-ups?
Q4-Is this pathetic product is universal unique and different than my other 20+ appliances which are perfectly working at my home?
Q5-Did they bear the cost of my house re-construction after earthing plant/system installation?
Please revert because your CUSTOMER service is not answerable to me now

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Elica India customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2021

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Nov 30, 2021

Updated by techshahidkhan Mintoo Kumar <mintoo.[protected]@elica.in> customer care guy whom i am contacting, my mail id is [protected]@gmail.com

Nov 30, 2021

Updated by techshahidkhan CRM ID-2146070