Elica — Defective chimney EFL S 911 BLDC HAC LTW VMS

Address:

Marathahalli, Bangalore

First incident 26/05/2023:
Got the fresh chimney and the technician came for installation. When he was installing we noticed the middle glass is not properly aligned. We raised the issue to the installation guy, he didnt bother to take it back. We requested the showroom back to back for 3 days to send a technician to remove it.

Second incident 01/06/2023
Got the replacement chimney and this time the product seemed to be refurbished. All the 3 glasses had several scratches but the alignment was good but it is not in acceptable condition. So we rejected the item and they have taken it back.

We are getting a feeling that the particular showroom sells only defective products and push them to the customers. After going behind such a big brand we are facing continuous disappointment.

I request a complete refund so that I can go for a better brand and better product. Have attached the pictures for your reference.

Regards,
Senthil