[Resolved]  Elica — Defective Hob, Cheap Quality product, Non cooperative behaviour , looting customer and deny refund.

I am Ravi shanker, staying in Malad, Mumbai. I had purchased an ELICA HOB, Model Elica BitInHob ClasicFlxi FB MFC 4B 70MT 221567 from Croma, Infinity Mall, Malad west.
Purchase details: Invoice no. SLA[protected], Amount paid: 34000/-

We started using the HOB . After 5-6days o[censored]se, we noticed discolouration of all burners and black coat started disappearing and becoming like iron burner. Even the Brass portions are showing discoloration and
dents. It is looking as if it is 5-10 year old HOB. It looks pathetic and difficult to imagine that an international company like ELICA will
provide such cheap Quality product for 34000/- rupees.

My old HOB was fantastic and used for almost 6-7years, even after that we never noticed such thing's after so many years o[censored]se.
I called elica customer care they completely denied to help us, giving such illogical reasoning. After so many calls I even talked with manager name Nikita,
She is talking so illogical, that one can’t even imagine, she is asking us to read company website before purchasing any elica product, and to read the brochure which provided after purchasing the product. She simply denied to help us. This is a worst service I ever seen with such a illogical reasoning.
I am busy in either writing or calling to them for any help. This is just a mental harassment of customer.
These products are so bad that a 34k product and worth even not for penny. I have lost peace of mind because of this. Also this is my new home ... all products are new and look great except this scrap ELICA hob which many of my family friends and relatives have seen and were surprised how ELICA is cheating poor customers.
This is our hard earn money which we cannot allow to go waste on a wasteful product.
Please, look into the matter and return our money so that we can purchase other good Quality and company hob.

I hope government, will help us to get justice and ELICA will be punished...for mental harassment of customer and for looting customer.
Here is some photos of my 5-6 days used hob and the stickers were company promoting or claiming to give 5 years warranty in glass, burner, valve “without any” term and conditions applied. Everyone can see clearly.. there is no where written about coat or terms and conditions. Just written warranty of 5 year. They are simply looting people.