[Resolved] Elica — EFL S751/raised complaint on 16th Aug'21 with CRM ID 99_1993774

Angel@190714

Aug 21, 2021

Address:

Hyderabad

I have raised complaint on 16th Aug'21 with CRM ID 99_1993774 for Elica chimney. but till as on today 21st Aug'21 they have not yet called be back or visited my house.
I have waited till 48 hrs as per there commitment to resolve the issue. I started calling their customer care on [protected] from 19th Aug'21 to till date, every time i am getting only one answer " Today the service person will call you definitely and visit the place". But, till now i am calling them everyday .
I dont know why this brand sell there products if they don't give service.
I have all the calls recordings from 16th Aug'21 to 21st Aug'21.

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Sep 26, 2021

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2021

Elica India Customer Care's response Hi, Requesting you to share your registered contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Aug 23, 2021

Updated by Angel@190714 As per your requirement I am sharing my details .

[protected] or [protected]
Contact Person: Jabeen
Email Id: naveenkumar.[protected]@gmail.com.

Verified Support

Aug 24, 2021

Elica India Customer Care's response Dear Customer,

Greetings from Elica India.

With Ref to your telecom communication with our service team the appointment is been scheduled.

Thank you

Elica India
[protected]