[Resolved]  Elica — elica 4 burner cooktop damaged due to technician incapability

Address:

Hyderabad, Telangana, 500080

We purchased an elica cooktop 4 burner stove on the[protected]. One of the burners started making noise upon ignition, within 2 days of installation and also producing low flame. Hence, we called the company to request a technician visit to check any problem. The company sent a chimney technician instead who very confidently opened the company fittings below the stove to fix the issue. After he left, since the very next day we started facing problems of gas leakage from either the same or the other burners. Seeing the seriousness of this issue, this time we requested elica to send an "experienced cooktop technician" only. They sent a 15 year experienced "senior technician" who came not once, not twice but 3 times, but was still not able to fix the issue of gas leakage. Further, he caused damage to the pipes and the main product below by hammering the pipes during the course of repair. Now the product is lying wasted in a sorry state where elica executives are calling everyday asking us to give them the product to send it to their factory for repairs. When we told them that the product was damaged at the hands of their company technician, we want only refund or replacement, they are adamant for repairs only because its their company policy.

When they realised that we dont want to go ahead for repairs, they have started a new tactic. They are calling and intentionally disconnecting the phone after we answer. Is this what they mean by "customer care"???

By far, this has been the most horrible experience for us with elica. Please do not go for their products at all. We are really regretting buying this product.