Elica — Elica Auto Clean Filterless Chimney

Elica — Elica Auto Clean Filterless Chimney

R rrb396

I have received the product around a month before and installation guy from Elica called and delayed the process of installation by 2 weeks. He has asked for the pictures of installation kit and the items received. He told they are damaged and he need to bring them. He charged the installation fees and kit fees upfront for Rs1600. It has been a week now and he is not picking up the calls. I have complained to customer care and the CRMid is 99_1618871. There was no response to the request yet. If you guys do not want to service please let me know. I will take the complaint to consumer court. Was this information helpful? No (0) Yes (0)
Elica India customer support has been notified about the posted complaint. Verified Support Dec 14, 2020 Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected] Verified Support Dec 14, 2020 Elica India Customer Care's response Dear Customer, Greetings from Elica India. With Ref to your telecom communication with our service team the appointment is been scheduled for tomorrow. Thank you Elica. Dec 17, 2020 Updated by rrb396 The chimney was installed today and was asked an additional amount for drilling hole in the wall. First of all I don't know why your company service people call and asked for installation and charged for 1600 and now after raising complaints, you send another service personnel and ask for more. Ideally, I should have paid 600 and now i paid 1800. Will you refund that money?
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