[Resolved] Elica — Elica auto ignition 4 burner black glass cooktop
Bangalore North, Karnataka, India
We purchased the elica company gas cook top a month ago and the same glass cook top got busted today while cooking. Glass got scattered everywhere in the kitchen. Luckily there was no major accident but few minor injuries as one of the glass piece hit me. We called up the customer care person and they told me that glass is not covered under warranty and we have to pay for it for exchange. This is so ridiculous as this was the defective piece which was given to us and after that also they are talking like this. This shows the class and rudeness of the customer care representative. After so much of argument over call, they sent one technician to our house and they gave one simple gas stove to manage for time being. But so far they have not given any assurance of cook top replacement. We even asked for lower version of cook top (Stainless steel black coated 4 burner) rather than going for the glass top. We complained to the service center person and the person with name premnath (Working as manager in jaynagar service station) was very rude and he was not ready to give us any assurance. He was not ready to listen to us also.
Lets see what they do in next 1-2 days. After that we will file a case in consumer court as we have taken all the pictures of the accident which happened in our kitchen because of their defective glass top. We also have the voice recording of the customer care manager word which he spoke to us over phone.
Complaint marked as Resolved Nov 12, 2016
[May 07, 2016] Elica India customer support has been notified about the posted complaint.
Verified SupportElica India Customer Care's response, Sep 19, 2016
Dear Sir/ Madam,
Apologies for the inconvenience caused. Please share your CRM Id so that our Customer care Team can contact you.
Our Customer Care contacts are as follows, Call Toll free number :[protected] / [protected]. Or you may SMS “Elica service to [protected].
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