[Resolved] Elica — Elica chimney galaxy model board malfunction within 3 yrs

Arjun

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560076

The elica chimney galazy model we purchased 16-Apr-2013 started malfunctioning as on 13-Sep-2016. Barely 3 years of operation the technician charged 250 Rs for the visit and took 5 mins to tell us that is broken and needs circuit board change. The original cost of the chimney was 29, 000 rs and the cost of the circuit board is 6000 Rs which is 25% of the cost of chimney. Their website and dealers mention that all parts are covered under life time warranty but when we mention that the service center says circuit board is not covered. Later they say they need to investigate electrical lines in the house and all such nonsense.
The chimney works for 15 secs and then turns off, it looks like a capacitor issue but the technician is not interested in repairing small parts. Very bad service and customer support from elica.

Complaint Number: CRM ID – 229499

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Jan 4, 2017

Complaint marked as Resolved

Elica customer care sent senior technician and provided discount on the spare part.

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2016

Elica India Customer Care's response Dear Sir, Sincere apologies for the Inconvenience caused, with reference to our communication tomorrow i.e., on 14.12.2016 our company technician will visit at your place to inform you that what exact spares has been failed.

Verified Support

Dec 17, 2016

Elica India Customer Care's response Dear Sir,

As per our technician visit 6003 INR is the MRP of PCB please confirm.

Jan 04, 2017

Updated by Arjun After posting the complaint on consumer complaint forum Elica team was much more proactive in addressing the issue.
They sent a senior technician who was knowledgeable compared to the earlier service engineer from "Go Service" a third party service provider.
They provided a discount on the the touch screen panel PCB and finally I got the chimney fixed on 4-Jan-2017.

When i bought the chimney the box piece was not properly sealed when it was sent by the dealer. He said that he had opened to check it but my guess is that the dealer had packaged a display chimney unit hence may be the touch panel failed so early. Otherwise for moderate usage it should have lasted a while. Please ensure that the dealer sends you a proper packaged item. Otherwise chimney is quite good and happy with it.

Suggestion for Elica Team:
Price of spare parts & servicing can be reduced a little to be competitive with other vendors.

Verified Support

Jan 04, 2017

Elica India Customer Care's response Resolved

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Comments

Pallabi Sarkar

from Tumkur, Karnataka

My chimney is near about only Three tears old.But now only its not working properly, so i need proper servicing form elica.Its a warm request.

Thanking you .
Pallabi Kar.
Bangalore
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