Crm id: 455734
Got installed my brand new elica chimney on oct 3rd, 2017.
During the installation itself, the chimney was not working and we identified it as propeller blade issue. They replaced it.
Now within a month, it stopped working and now the technicians identified it as switch board issue.
Its been very clear that a defective got delivered and its giving problem from the day 1.
When i requested for replacement policy, i got a reply as - replacement is not there in our warranty policy.
With regrets i raise below 2 questions to elica:
1. Whether the policies of elica is to support/help customers? Or to give excuses to justify the defects with the product?
2. Whether we bought a lottery or a product?
The response from customer care is like - its your fate that you got delivered with a defective product and you need to adjust with it. We will support by providing free service/repair till the warranty period.
Worst part is i am yet to relocate to my new flat and haven't yet started using the chimney. Before starting using the chimney itself we are facing more issues.
Am i not reasonable to ask for replacement of the chimney? Was this information helpful? | 
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