Elica — Elica chimney missing oil collector

I had purchased elica chimney, and oil collector was missing, actually i had ordered for my uncle. They missed to see the oil collector during installation.
I called amazon and elica customer service. Both of them are trying to put words on each other.
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Elica India customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2020
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Aug 16, 2020
Updated by Nirupbbnk
[protected]@gmail.com
Aug 23, 2020
Updated by Nirupbbnk
Nothing heard from there team .
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