[Resolved]  Elica — elica gas stove/ unhappy with service, the burners having constant problem.

Address:

Chennai, Tamil Nadu, 600026

The elica gas stove has been a trouble from the day of purchase. The 3 burners of the gas stops working every month. The burners either produce very low flame or does not produce flame at all. There has been servicing every month to clean the gas burners and every time we pay 300rs. After service within 2-3 days burner stops working. The service man has no clue about the problem. He does not give any solution. Lately he has stopped answering the calls. We complained in the customer care, and they will send another technician in their own sweet time. The burners are not working and there is immense inconvenience in cooking food. It has been a terrible experience with this product and horrendous experience with the servicing. The kind of mental stress we have gone through is inexplicable. Further we will only have to resort to consumer court for our rights to get value for money.