Elica — Elica Hob Flexi fb hct 470 DX

Address:

Naraina, New Delhi

The two large burner rings have shrunken. The quality of burners we very bad. Two small burners are working perfectly fine.

When I approached the service center to replace burners then first of all they said you have to pay for it.
Then when I showed them that burners are under 5 years warranty then they agreed to replace them free of cost but only the top rings of the burner.

When the service guy came with the burner rings then that was not fitting in because the lower part has also deformed.

***Now they are saying that I have to pay for the lower part of the burner as that is not counted in the burner.***
However, there is no mention of this in the warranty details.

A burner is the full brass part of the gas stove. If 5 years warranty is on the burner then the full burner should be replaced free of cost.

Please help me get by full burners replaced which is under warranty.