[Resolved] Elica — gas burner/stove - 4 - installed within granite counter

koolkap

from Gurgaon, Haryana

Address:	122011
Website:	www.elicaindia.com

This product is a disaster to say the least! I've had it for several years however it works for about 4-6 weeks and then each burner stops working one by one. It is clearly not for indian cooking and maybe for simple boiling of european food. Normal indian cooking causes each burner to stop working in 4-6 weeks!

Do not buy this product.

And the icing on the cake is the disastrous, almost non-existent so called elica customer service. They don't attend to a call till 6-7 days and that's after 3-4 follow ups from you. When questioned the supervisors say, "teen chhar din to lag jatai hain".

Product sucks and the customer support is non-existant! Don't touch this product with a 10 foot pole!!

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Jun 14, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

May 12, 2018

Elica India Customer Care's response Dear Sir, Sincere apologies for the Inconvenience caused. Kindly share your registered contact No. so that we can get in touch with you to understand the complaint. Thank you Team Elica

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Comments

Yogita Tekchandani

from Mumbai, Maharashtra

I purchased these two items on 29th May 2017. I requested for service of these two items from the nearest service centre as stated by the dealer from where I bought. They did so but now they r asking service charges as they r saying only electrical parts r covered under warranty nt the service. Kindly help. Why should I pay under warranty