[Resolved] Elica — Gas inlet pipe has broken!!!

Prabhuraam

from Bengaluru, Karnataka

Address:

560078

Dear service team,

My new cooktop gas inlet pipe has been broken !!! even I felt gas leakage last 3 months and given a complaint but they everything fine!! finally yesterday I found that small L shape pipe (gas Inlet ) has crack and broken!! really disappointed how they made it very poor quality alloys fir sensitive parts!!! so I visit very nearest showroom where I purchased and given a complaint but they said ni stock!! strange even small part they doesn't have stock ...Weekend and Aug 15 holiday!! surelyI will file case against this product and using substandard parts for more sensitive gad stove items.

many accident due to these kind of poor quality items and I decided to put case against this company and showroom.

by
prabhuraam
[protected]
Bangalore
JP nagar Puttanahalli.

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Nov 11, 2016

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Elica India Customer Care's response Dear Sir/ Madam,

Apologies for the inconvenience caused. Please share your CRM Id so that our Customer care Team can contact you.

Our Customer Care contacts are as follows, Call Toll free number :[protected] / [protected]. Or you may SMS “Elica service to [protected].

Thank you
Elica India