[Resolved]  Elica — Hob Blasted Flexy Pro

Issue happened[protected]
We purchased Elica glass burner stove with chimney in 2018, today after cooking breakfast 20 minutes later when stove was off the glass stove just blasted in the house causing safety issue in turn literally causing loss of life. Luckily for us my family was not close by to the stove and the glass just scattered in the kitchen.
this is a serious issue which Elica has to fix at its own cost also guarantee such issues do not causing injury to a person or life.
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Technician visit to replace broken glass - 4th Aug 2021
which they offered to service the glass in warranty but I had to pay for technician visit (charges 430), while replacing the glass technician was careless with the way he was handling (all the things first technician told might cause the problem 2nd tech was creating that - kept the heavy metal on the glass, carried the glass using the holes instead o[censored]sing the edges). During the replacement of glass he offered to service the Chimney at the cost of 1K, i told him it is usually 450-500, for which he explained this is deep cleaning where they will remove the motor, clean the entire inside (I checked urban clap they were charges 1200 for similar work which included cleaning of Chimney inlet to entire outlet).. thought 1K is a good deal and agreed as he quoted usually company charges 1800 for similar work.. For my surprise he just did the normal cleaning (grill and through the grill hole just the motor outside).. I objected to pay 1K as the work defined to what was done was different, he told check with company they charge more, am giving discount.. eventually I had to pay the amount as I was already fed with safety issues of stove which blasted in my house..
Product which is used for cooking can cause safety issues - than the product shouldnt have been designed such a way..