[Resolved]  Elica — Hob repair service Issue - [protected] And [protected]

Address:Whitefield

June 8th 2022 I looked up for Elica service provider in Bangalore and got a number from internet.(Unfortunately I don't have that number in my dialed list now)
When I called that number it looked like geninue Elica customer care number and some customer care executive spoke to me as Elica customer care executive and sent a service engineer - Shahzad with phone numbers [protected] and [protected](Ths number I paid Rs3400 for a back burner valve that this service engineer said had a leakage )
Later I came to know that he replaced a working back burner valve with a old piece from his bag.
Shahzad also suggested that front right burner valve had to be replaced and it costs Rs.3800.

Today when there was a minor blast with the small burner that Shahzad had replaced and I called him to come and replace it, he is not owning it up and also not disclosing his service center name. All I could gather was he is from some service center in white field.
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Jul 26, 2022
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2022
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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