[Resolved] Elica — HOB service AMC complaint

[Resolved] Elica — HOB service AMC complaint

A AnaghP Dec 8, 2021 Dec 9, 2021 This thread was updated on Dec 9, 2021

I purchased AMC service on 5.12.2020 for my HOB service amounting to Rs 2950, CRM ID-1617452 in the name of Anagha Patil. I was promised 4 services for my HOB in one year but I received only 2 services (1 on 5.12.2020 i.e. at the start and one more somewhere in July) that too after repeated follow up. Now my AMC period is over still nobody turned up even after my repeated calls and follow up. I received a message 2 days back stating " Register call log no. 2210909" and "Your CRM ID is[protected]" but nobody turned up. My service provider Mr Rajendra, (Mob no. [protected]) is not even picking up my call nor responding to my messages. I am feeling cheated. Please arrange for remaining HOB services as promised at the earliest and also to extend my AMC period. Anagha Patil Lodha new Cuffe Parade, Wadala, Mumbai (witholding personal & flat details due to security reasons) +1 photos Was this information helpful? No (0) Yes (2)
Jan 10, 2022 Complaint marked as Resolved Elica India customer support has been notified about the posted complaint. Dec 08, 2021 Updated by AnaghP I purchased AMC service on 5.12.2020 for my HOB service amounting to Rs 2950, CRM ID-1617452 in the name of Anagha Patil. I was promised 4 services for my HOB in one year but I received only 2 services (1 on 5.12.2020 i.e. at the start and one more somewhere in July) that too after repeated follow up. Now my AMC period is over still nobody turned up even after my repeated calls and follow up. I received a message 2 days back stating " Register call log no. 2210909" and "Your CRM ID is[protected]" but nobody turned up. My service provider Mr Rajendra, (Mob no. [protected]) is not even picking up my call nor responding to my messages. I am feeling cheated. Please arrange for remaining HOB services as promised at the earliest and also to extend my AMC period. Anagha Patil Lodha new Cuffe Parade, Wadala, Mumbai (witholding personal & flat details due to security reasons) Verified Support Dec 09, 2021 Elica India Customer Care's response Dear Sir/Ma’am, Extremely sorry for the inconvenience caused to you due to delay in service. Reference to your mail we will share AMC detail document on your email id, which will reflect remaining AMC Service schedule. Accordingly ensuring satisfactory service henceforth. Thanks & Regards Elica India [protected]
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