[Resolved]  Elica — Hob top elica flexi brass hct 375 dx (1210)

Address:

Rowhouse No. 5, Swapnashilpa Society, Kothrud Pune

We purchased above product on 17 May 2019 but since beginning there was a problem with the ignition and flames. During the guarantee period we were promised that the ignition switch will be replacedbut not changed. Now after the guaranty period the self ignition of left big burner is not working and the technician confirmed that ignition switch should be changed. Since it is a problem from beginning it should be replaced by Elica as promised.

Also there is a problem with centre burner. Elica already replaced one of the burner after even after guaranty period but now the centre burner is not working.
It's really a defective piece and should have been replaced during guarantee period but Elica kept on repairing it. We would like Elica to replace the ignition switch and burner even if it outside guarantee since the problems existed during even guarantee period.