[Resolved]  Elica — Hobtop high flame - life threatening

Address:	Chennai, Tamil Nadu, 600019
Website:	www.elicaindia.com

We purchased a elica hobtop in November. Since then it has not been working properly. Paid 17500rs out of our means to buy one. I did raise complaints thrice since then. The problem that we are facing is when the knob is switched from low to high there is a sudden burst of flames( upto even 12" high). It's a real threat to us. First time a technician arrived, he saw the issue and asked me to send a watsapp video of this to his manager. I did! I then recieved a mail from elica staying that the issue has been resolved. I called up the manager and the manager ( local elica service centre)was atleast curteous enough to say, elica is not processing your request! So I had to call elicaa customer service. I did receive a technician. But we were not fortunate enough to show it to him for the ten minutes he stayed. The flame incident happens like 5 to 6 times in a day. Again a mail was sent saying the issue is resolved. I contacted the dealer directly and there I was told do not contact elica directly, if you tell us we ll arrange a technician for you. Again we could not show it to the technician who stayed for just 10to 15 min to solve the issue. My product is under warranty and I either want it replaced or a good solution to this problem. They have a Very very poor customer service. I have attached a photograph of the. Same. I am using this forum to find a solution. Please help