[Resolved]  Elica — In built oven not repaired even after 5 days

Address:

Bangalore

My inbuilt oven is not working and a complaint was made to the Elica customer care on 18-2-22. Even after 5 days it is not repaired. Also they are not willing to disclose the details of the technician who will be visiting for repair. This is required so that no unauthorised person will visit for repair of an electrical item. This is a very important safety issue as it may lead to fire if it is repaired by an unauthorised person. In spite of mentioning all this the Elica customer care is not giving the details of the technician. The oven has not been repaired even after 5 days. It is an inbuilt oven and so I can’t get any other brand as replacement also as it will spoil the look of the kitchen . Kindly redress my grievance as Elica is least responsive . I have been calling them up almost daily. Every day they assure that technician will come . So far no one has come . There should be some accountability