Elica — Inbuilt Hob - Model: Classic AB MFC 4B 70 MT

Address:

#45, 2nd Cross, Brindavan Avenue Layout, KNSS Colony, Jayanthi Nagar, Hormavu,

We purchased this product on March 16th 2021 (Frist big mistake) for our new home and installed it in August and strated using it from September.

It's been 1 year since we are using it from installation and almost I have spent 7-8k for service (big scam from Elica). This is one of the worst hob i have ever used. Burners have so many issues (listed below each issue one by one). We have made a wrong decision in buying this hob and have to suffer until we buy any other brand product. It's disheartening that we paid 17k for product and not even able to use it for atleast 5-6 years.

Burner issues:
1. First issue was one burner was getting orange flame and vessels getting black colour soot because of flame.
2. Another burner was giving very low flame.
3. Lighting stick was not working for one.
4. Burner got replaced in warranty period and we paid for stick.
5. Issue did not stop here. Every time the service personnel come and clean one or the other things get spoiled.
6. 5-6 times every other burner had issues and technician resolution last only for one week.
7. Last time technician changed some screw saying it is blocked and their people are not cleaning it will. Worst part is he replaced it all and said it is not authorised Elica product after changing and said he can't provide bill.
8. After screw is changed 2 burners is fully spoiled and all vessels get black. Other 2 burners make sound and fire is coming outside burner.

Elice India first you have very bad customer care center, customer service, technicians and products. Nothing is properly planned or staffs are not trained. With all this issue i am not sure how is your products getting solved in the maet?

We purchased this product from " N.M. Innovations, Bangalore".

I am not sure how are you planning to resolve the issue but i want my each and every single issue resolved without any cost. I don't mind if you replace and reinstall new hob of same model. That's the only proper solution you can provide. If this is not resolved my complaint will be in Google and your company entire history of not resolving things will be put there.