[Resolved] Elica — Incapable service

Javed Rawther

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

We had gone ahead and purchased an Elica Kitchen Hob and Hood in Bangalore October last year with great expectations considering the good reputation of the brand internationally. We noticed PROBLEMS just 15 days after buying it. I have been following up with Elica service centre to resolve a long pending complaint, but it seems all is going to the deaf ears.This PRODUCT IS STILL UNDER WARRANTY BUT I' AM UNDER THEIR MERCY FOR THE SERVICE, it has been over 5 months that we are following up on it.nothing is being done, I honestly am losing patience over this and I think what they're doing is trying to run out the warranty of 1yr by delaying it.. Regards Javed rawther

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Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Mar 16, 2015

ChaitraliS's response Dear Mr Javed, Greetings! With reference to our telephonic conversation, we had registered your complaint with us. Your complaint ID is 58560. As per telecom with our authorized service centre, our technician is visiting at your place today. We would like to apologize for the inconvenience caused. You can contact us on our customer care number[protected] or send an sms Elica Service Your Name on [protected], or email us at [protected]@elica.in. Thank You, Elica Customer Care.