Elica India Private Limitated — Unethical ,false promise and cheating by Elica AGM - sales for sudden high flame issue from elica Hob.

Address:	Pune, Maharashtra, 411060
Website:	www.elicaindia.com

I purchased ellica hob MFC 4B 91C1 DX1 and ellica Chimney Spot TV 3V 90 Cm from Kitchen World from Kailpauk Chennai. HOB was installed on 28 jun 2015 by kitchen world technician - Mr.Dhanraj . From 30 jun 2015 onwards one feet sudden flame rises from both 2 ring (big) burners. The flame comes when turning knob from sim to medimum( video & photo attached). High Flame does not come always but comes suddenly with flames going upto 2 feet height causing huge danger. I had compalint to ellica customer care and service personel from chennai service centre - SAI RAM ENTERPRISES ( job card attached) Mr. Madhu attended. so far 6 times they have checked the hob - tightened the value nut & bolts, adjusted presure regulator and gas leakages. no uses. issue did not resolve. After posting the issue on socal media and several follow up with Ms Terasa, i was contacted by elica sale AGM Mr. Domnic maxwell. he promised to resolve the issue over phone and replace my hob with new one free of charge as the issue of sudden flame not resolved . i had followed up several times but he kept saying no issue, we will replace the hob don't worry by 28 th Dec. then he said he is hospitalised and can look it into the mater by 2 jan and had conference call with senior technician to pick up the hob and replace with new one with in 10days. when i called up to follow on 1st jan 2016, he said don't worry my hob will be taken on 2nd jan. on 2nd Jan when i called him no reponse and when i checked my mailbox, he writes mail at 01 jan night 11pm that i need to pay Rs 12000 to get new hob for a cheaper product than my current hob. it was totally shocking and unethical on part of him. its show the company culture and his character.he is totally disgrace to the company and customer service job for cheating me with flase promises and wasting my time for 10 days.