[Resolved]  Elica — installation of chimney

Address:560062

Dear sirs,. I purchased an elica chimney wide po order number 25augst 2017
From i. H. B enterprises bannergatta road bangalore 76.[protected].
On 30th august the mechanic came from installation and partly did the job and did not fixed the duct cover. The duct cover needs to be cut for which he will come afterwards with the necessary instrument. He will be charging rs. 500 for installation plus rs.400 for cutting the duct cover. My submission is that the theychimney has been fixed at 75cm above the cooking plane. Had he fixed it at about 70cm., lgthere would have been no need to cut the duct cover and no extra payment of rs. 400 to the mechanic would be payable. It appears that the mechanic has intention ally fixed the chimney at higher point to get an extra payment which is not fair. The mobile number of mechanic is [protected]. Please look into the matter at the earliest.
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Oct 7, 2017
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2017
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Complaint comments 

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Hi,

I need service/maintenance for Chimney & Hob. I am trying to contact all customer care & shops, all are unreachable. Kindly contact me asap.

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